Hartford HealthCare is dedicated to providing patients with an exceptional, coordinated care experience and a single, high standard of service.

Our mission is to improve the health and healing of all. Our vision is to be nationally respected for excellence in patient care and most trusted for personalized coordinated care. 

 
Mutual Care / Mutual Respect
At Hartford HealthCare, we are committed to providing accessible, affordable, equitable and excellent care to everyone who visits any of our locations. We believe this is a shared responsibility among our team and the patient and their family members.

 

Admitting

Preparing for your hospital admission.

Advance Directives

You have the right to make health care decisions about the medical care you receive.

Billing & Insurance

We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible.

Bloodless Medicine

Excellent care for patients seeking alternatives to transfusion.

Care Assistance Partners Program

Family, friends and significant others are an important part of the healing process. The Care Assistance Partners Program is our way of making sure you have the 24/7 support of a loved one while you’re in one of our hospitals because we know that can be invaluable at such a challenging time.

Financial Assistance

Hartford HealthCare is committed to meeting your healthcare needs and treating you with compassion from the bedside to the billing office. We realize that most medical expenses are the result of unexpected illness or accidents and are difficult to budget for. As a courtesy and convenience to you, Hartford HealthCare has many ways to assist you including Financial Counseling, Medicaid Eligibility Assessment and Financial Assistance.

Hospitalist Services

Dedicated to serving patients admitted to the hospital as well as providing consultative services to surgical patients.

Interpretive Services

Committed to providing deaf, hearing impaired and non-English speaking patients and their families interpretation services.

Maps & Directions

Find maps & directions to all of our institutions and clinics.

Medical Records

How to obtain a copy of your Medical Records from Hartford HealthCare.

Medicare Education

Hartford HealthCare’s Medicare Education Department is comprised of Medicare Educators who serve as a valuable and free resource for Hartford HealthCare patients and the senior community when it comes to simplifying the complexities of Medicare.

Mutual Care, Mutual Respect

At Hartford HealthCare, we are committed to providing accessible, affordable, equitable and excellent care to everyone who visits any of our locations. We believe this is a shared responsibility among our team and the patient and their family members.

MyChartPlus

MyChartPLUS is a secure, online tool that provides you with access to your personalized health information and records. MyChartPLUS is available to you anywhere and at any time.

No Surprises Act

The No Surprises Act (NSA) is a law designed to protect patients against unexpected bills.

Pastoral Services

Every faith and tradition can feel welcome across the Hartford HealthCare system. We provide accommodations at all of our facilities to offer you and your loved ones spiritual counseling and support to help guide you through your stay.

Patient & Family Advisor

Be a valuable voice for patients, and family members of patients, who receive care at Hartford HealthCare hospitals and facilities.

Patient Education

Patients play an important role in their healing process. At Hartford HealthCare, our providers partner with patients to ensure optimal wellness. This page has important tools for patients and caregivers like you, to help take control of your health.

Patient Rights & Privacy

You and Hartford HealthCare are partners in your medical care.

Patient Quality & Safety

Quality is at the core of our mission.

Pre-Admission Testing Center

In preparation for your surgical procedure at one of our hospitals, and in compliance with the Joint Commission, you will be required to complete a Preoperative History and Physical examination within 30 days of your scheduled surgical date. This may be completed by either your primary care provider or a provider at the Pre-Admission Testing Center (PATC).

Statement of Non-Discrimination

Hartford HealthCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Support Person Policy

Patients with disabilities who receive care at a Hartford HealthCare hospital may have a designated support person present with them to support their disability needs.

Understanding Your Cost of Care

Hartford HealthCare has a website that is designed to help you understand the cost of your care. The site shows the charges for most procedures and other services at each Hartford HealthCare hospital.

Virtual Registration

Hartford HealthCare is now offering a safe and convenient way for you to check-in to your scheduled appointment. eCheck-in is a virtual registration function in the MyChart app and MyChartPLUS website, allowing you to complete the check-in process from home to save time when you arrive to your appointment.

We Ask Because We Care

At Hartford HealthCare, we ask questions of our patients because we care. As a system, we celebrate diversity and we’re dedicated to improving the health and healing of all. To do this, we ask every patient questions about race, ethnicity and preferred language. This information will help us better understand our patients and provide the most equitable, informed care.